Free Shipping on US Orders $40+
Shipping & Returns
We ship via USPS, FedEx & UPS from New York City where I bring the potions to life. As I craft and package each potion by hand, I like to think that I am transmitting to it the energy it needs to serve its specific purpose. I put so much thought and care into formulating each potion just for you. May the potions I brew here at Twelve Spells help you live happily ever after...
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DO YOU OFFER FREE SHIPPING
Y E S. With orders of $40+
We offer free standard shipping in the continental USA via USPS
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We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days of purchase. Some exclusions apply, so please read the full return policy for additional information.
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RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be unopened and in new and unused condition in their original containers and packaging.
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RETURN PROCESS
To return an item, please email customer service at info@twelvespells.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, please return unopened items by mail to the following address:
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Twelve Spells
Attn: Returns
RMA #
244 5TH AVE
Suite 2176
New York, NY 10001
United States
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We strongly recommend that you use a trackable method to mail your return.
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REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least (5) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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EXCEPTIONS
Only unopened items in their original containers and packaging can be returned.
Please note:
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Original shipping is non-refundable.
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You will be responsible for all return shipping charges.
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Sales items are FINAL SALE and cannot be returned.
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QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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